Expert Wireless Repair (“Expert Wireless Repair,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit expertwirelessredfordmi.com, contact us, request a repair quote, purchase accessories or phones, or use our repair services.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, device details, repair issue, appointment request, service inquiry, message content, and any other information you submit through our website forms, phone calls, text messages, emails, or in-person communications.
We may also collect information related to repair services, such as device brand, model, condition, diagnostic notes, repair history, parts used, warranty details, and payment or transaction records.
When you visit our website, we may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, time spent on the site, referral source, and general usage data.
We use the information we collect to respond to inquiries, provide repair quotes, schedule services, complete repairs, sell accessories or phones, process transactions, provide customer support, send service updates, improve our website, maintain business records, prevent fraud, and comply with legal obligations.
We may also use your information to contact you about an active repair, appointment, quote request, product inquiry, warranty issue, or other service-related matter.
When you provide your phone number or email address, you authorize Expert Wireless Repair to contact you regarding your inquiry, repair request, quote, appointment, order, warranty, or customer service matter.
Message and data rates may apply for text messages. You may ask us to stop sending non-essential messages at any time. However, we may still contact you when necessary to complete an active transaction, repair, warranty claim, or legal obligation.
Our website may use cookies or similar technologies to improve user experience, understand website traffic, measure performance, and support marketing or advertising efforts.
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We may use third-party tools such as analytics services, maps, call tracking, forms, advertising platforms, or embedded website features. These third parties may collect information according to their own privacy policies.
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business, including website hosting providers, payment processors, analytics providers, advertising platforms, communication providers, repair management systems, or other vendors that support our services.
We may also disclose information when required by law, to protect our rights, to prevent fraud or misuse, to enforce our policies, or in connection with a business transfer such as a merger, sale, or reorganization.
When repairing or diagnosing a phone, tablet, laptop, console, or other device, we may need to test certain functions, such as the screen, charging port, camera, speaker, microphone, Wi-Fi, buttons, battery, software, or other features.
We do not intentionally access, copy, save, transfer, or share your personal files, photos, messages, contacts, apps, accounts, passwords, or private content. Any device access is limited to what is reasonably necessary for diagnostics, repair, and post-repair testing.
Customers are responsible for backing up all data before service. Expert Wireless Repair is not responsible for loss of data, photos, files, contacts, apps, settings, passwords, messages, or other personal content during diagnostics, repair, software service, or testing.
Payment information may be processed by third-party payment providers. We do not intentionally store full payment card numbers on our website. Payment providers may collect and process payment details according to their own privacy and security policies.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, electronic transmission, repair process, or storage system can be guaranteed to be completely secure.
We keep customer, repair, transaction, and communication records for as long as reasonably necessary for business operations, customer service, warranty support, accounting, tax, legal, fraud prevention, and recordkeeping purposes.
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, maps, payment services, social media pages, or other external services. We are not responsible for the content, privacy policies, or practices of third-party websites or services.
You may contact us to request that we update, correct, or delete certain personal information, subject to business, legal, accounting, warranty, and recordkeeping requirements.
You may also request that we stop contacting you for non-essential communications.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
For questions about this Privacy Policy or our privacy practices, please contact:
Expert Wireless Repair
Phone: (313) 677-8888
Email: zexpertwireless@gmail.com
Address: 25740 Joy Rd, Redford, MI 48239
Hours: Daily 9:00 AM – 9:00 PM
Website: expertwirelessredfordmi.com